CSM Job Hunter Survival Guide
CS Insider Job Baord
  • Welcome
  • Meet the contributors
  • Short on time? Chat with our AI job hunter sidekick!
  • Like this guide? Send us a tip!
  • Leave a review & help us spread the word
  • Join Pathway by CS Insider
  • Get 1:1 career coaching with Carly Agar
  • Level Setting
    • Start here if you're considering a job change
    • Start here if you've lost your job or been laid off
  • Career Strategy
    • Understanding your why
    • Uncovering your professional strengths
    • Defining your career goals & vision
    • Defining your ideal role & non-negotiables
  • Preparation
    • Crafting your CSM story
    • Identifying your target salary range
    • Standing out with a compelling resume & cover letter
    • Giving your LinkedIn profile a needed facelift
    • Networking & earning referrals
    • Exploring opportunities beyond CS roles
  • Applying & Interviewing
    • Searching and applying for jobs the smart way
    • Nailing your first and second-round interviews
    • Other creative ways to stand out
    • Determining if a role is right for you
    • Mastering presentation-style interviews
    • Negotiating your job offer
    • What to do when you’re “stuck”
  • Additional Resources
    • Chat with our AI job hunter sidekick!
    • CSM job board
    • Carly Agar's Podcast
    • Annual CS Retrospective
    • Job tracker template
    • Big Five personality test
    • StrengthsFinder assessment
    • Brian's Job Search
    • PDF: Your 90-day guide plan for starting a new job
    • Teal (Resume Tool)
    • Rezi (Resume Tool)
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Welcome

Welcome from the CS Insider team!

We know the CSM job search journey can feel overwhelming, whether you're exploring your next move or navigating an unexpected transition. That's exactly why we created this comprehensive guide.

As fellow customer success professionals who've been in your shoes, we've packed this resource with battle-tested strategies and honest advice. From processing your departure to confidently walking into your next role, we'll help you transform this challenging period into an opportunity for growth.

Each section tackles a specific part of your journey with actionable steps and real-world insights. No fluff, no generic advice, just practical guidance to help you move forward with purpose and confidence.

You've got what it takes, and we've got your back. Ready to begin?

Best, The CS Insider Team

Please note: AI-assisted tools were used to help brainstorm, research, organize, structure, and enhance the content of this resource, ensuring clarity and usability.

NextMeet the contributors

Last updated 3 months ago

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